🎧

Customer Service Rep

Also known as: Customer Support Agent, Service Desk Associate, Client Services Representative

AI Impact Score

78/100

AI chatbots and automated systems handle the majority of routine inquiries. Your value is in complex problem resolution, empathy, and turning frustrated customers into advocates.

$28k – $48k

Salary Range

declining

Growth Outlook

2,900,000

Total Jobs (US)

-4%

Growth Rate

Task Breakdown

Tasks at Risk (4)

FAQ responsesOrder status updatesBasic returns processingAccount information requests

AI-Enhanced Tasks (4)

Sentiment analysisCustomer history lookupSuggested resolutionsEscalation routing

Human-Safe Tasks (4)

Complex complaint resolutionEmpathetic de-escalationVIP customer handlingCross-department coordination

Current Skills

CommunicationProblem SolvingCRM SoftwareProduct KnowledgePatience

Future-Proof Skills

AI Tool Collaboration Advanced Conflict Resolution Omnichannel Service Workflow (Chat, Phone, Social)CRM Analytics & Customer Sentiment Tools

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