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Emergency Dispatcher

Also known as: 911 Operator, Public Safety Dispatcher, Emergency Communications Operator, Dispatch Supervisor

AI Impact Score

68/100

AI is automating call routing, location triangulation, and resource dispatching. However, calming distressed callers, making split-second prioritization decisions, and managing multi-agency responses require human dispatchers.

$32k – $65k

Salary Range

stable

Growth Outlook

95,000

Total Jobs (US)

+4%

Growth Rate

Task Breakdown

Tasks at Risk (4)

Automated call routing and categorizationGPS location triangulationRoutine status updates and loggingResource availability tracking

AI-Enhanced Tasks (4)

Real-time language translationPredictive resource pre-positioningCaller distress level detectionMulti-incident coordination dashboards

Human-Safe Tasks (4)

Calming panicked callersComplex multi-agency coordinationPre-arrival medical instruction deliverySplit-second life-or-death prioritization

Current Skills

Multi-taskingCrisis CommunicationCAD SystemsGeography KnowledgeStress Management

Future-Proof Skills

Advanced CAD/AI Integration Emergency Medical Dispatch Next-Gen 911 Technology Data-Driven Dispatch

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