🛎️

Front Desk Agent

Also known as: Receptionist, Guest Service Agent, Front Office Associate, Hotel Receptionist

AI Impact Score

68/100

Self-check-in kiosks, mobile keys, and AI chatbots are automating many front desk functions. The role is shifting toward handling complex guest needs and creating personal connections that technology cannot.

$25k – $45k

Salary Range

stable

Growth Outlook

280,000

Total Jobs (US)

+2%

Growth Rate

Task Breakdown

Tasks at Risk (4)

Check-in and check-out processingReservation lookupsStandard information queriesKey card programming

AI-Enhanced Tasks (4)

Guest preference trackingRoom upgrade decisionsLocal recommendation personalizationComplaint pattern identification

Human-Safe Tasks (5)

Complex problem resolutionVIP guest handlingEmpathetic guest interactionsEmergency responseTeam coordination

Current Skills

Property Management SystemsCustomer ServiceCommunicationCash HandlingMultitasking

Future-Proof Skills

Conflict Resolution PMS Power User Skills (Opera, Mews)Guest Experience Design Dynamic Pricing & Upselling Techniques

Other Hospitality Jobs

👨‍🍳

Chef

Score: 22/100 · $35k – $90k

🏨

Hotel Manager

Score: 42/100 · $45k – $130k

🍸

Bartender

Score: 18/100 · $25k – $65k

🍽️

Restaurant Manager

Score: 38/100 · $40k – $95k

✈️

Travel Agent

Score: 75/100 · $30k – $75k

🍽️

Waiter / Server

Score: 20/100 · $22k – $55k

View all Hospitality jobs

Get the full Front Desk Agent analysis

Complete task breakdown, AI prompts, skills tracking, and a personalized 4-week action plan.

Download Free on iOS