311 System & Citizen Portal Management
Administering municipal 311 platforms and digital citizen service portals that route requests, track issues, and publish real-time dashboards.
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Why It Matters
AI chatbots now handle first-contact triage for most citizen requests, so professionals who can configure, train, and oversee these systems keep government services accurate and equitable.
How to Get Started
Get hands-on with Salesforce 311 or Microsoft Dynamics 365 Government, and complete a municipal CRM administration course on GovLoop or Coursera.
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