Advanced Conflict Resolution
Applying structured techniques like interest-based negotiation, mediation, and restorative practices to resolve complex interpersonal and organizational disputes.
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Why It Matters
AI chatbots handle routine complaints, but high-stakes conflicts involving emotions, cultural nuances, and power dynamics require human judgment and empathy that AI fundamentally lacks.
How to Get Started
Complete the Harvard Program on Negotiation's executive education course or earn a mediation certificate through your state's bar association or a university conflict resolution program.
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