CRM Systems
Implementing, configuring, and administering CRM platforms that serve as the central hub for customer data and relationship management across organizations.
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Why It Matters
AI-powered CRM features require clean data, proper architecture, and thoughtful configuration to function; system administrators who ensure CRM health directly determine whether AI tools produce valuable or garbage outputs.
How to Get Started
Complete the Salesforce Administrator certification through Trailhead or the Microsoft Dynamics 365 Fundamentals certification, and practice building a CRM from scratch with custom objects, workflows, and integrations.
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