Digital Client Experience
Designing and optimizing the end-to-end digital journey clients have when interacting with a business.
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Why It Matters
AI enables hyper-personalization at scale, making professionals who can orchestrate seamless digital experiences critical to retaining clients who expect Amazon-level service.
How to Get Started
Take a UX design course on Coursera or Interaction Design Foundation, then map a current client journey and identify friction points.
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