Exception Management
Handling deviations from standard processes, resolving anomalies, and managing cases that fall outside automated workflows.
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Why It Matters
As AI automates routine processes, the remaining human work increasingly involves managing exceptions that AI cannot resolve, making this skill the core of many roles in an automated workplace.
How to Get Started
Document the exceptions you currently handle, learn process mining tools like Celonis to identify exception patterns, and develop standard operating procedures for your most common exception scenarios.
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