Self-Checkout Assistance & Troubleshooting
Helping customers navigate self-checkout kiosks and resolving technical or transactional issues in real time.
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Why It Matters
As retailers expand self-checkout, associates who can efficiently troubleshoot hardware issues, handle age-verification, and assist frustrated customers bridge the gap between automation and customer satisfaction.
How to Get Started
Master your store's specific self-checkout system (NCR, Toshiba, or Fujitsu), learn common error codes and resolution steps, and practice de-escalation techniques for frustrated customers.
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